Warranty
Defective product assistance
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Frequently Asked Questions
Most common answers to your questions.
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Customer Service Phone Number
Sorry we do not have phone support to assist you. Please visit our help center to send us an email or to find assistance. You can CLICK HERE. Thank you for your understanding and patience.
What can I do if my discount code is not working?
If you encounter issues with a discount code not working, please try to apply the code again and check out as usual. If the code still does not work, reach out to us for assistance. We may need to issue a new code or assist you with resolving the pro
Can I buy replacement parts?
The only items that we may have in stock for replacement are limited and may include the following:. We do not provide the following:. Please email us through the Help Center to request replacement hardware if needed. Our replacement inventory is lim
I have a broken buckle or strap, what do I do?
Defective Parts:. For any defective pieces such as a buckle or strap, send an email here 👉 CONTACT US. Please send us an email with the following details so we can assist you:. If parts are available we will only send the replacement part instead of
Do you offer law enforcement or military discounts?
Yes, we offer law enforcement and military discounts. Please visit our 👉 Hero Discount Program 👈 page and follow the link to GovX.com and make your purchase there. If you have any questions feel free to let us know.
How do I make a bulk purchase?
We would love to help serve your needs. Please send an email to [email protected] and he can help you get set up with your purchase.
Do you offer discounts for EMS, Firefighters, or industry professionals?
Yes, we offer discounts for EMS workers, Firefighters, and Industry Professionals. Please visit our 👉 Hero Discount Program 👈 page and fill out the application. Please allow 5-7 days for your application to be reviewed and your account to be set up
Can I return my order?
Yes, you can return your order to us. The cost of shipping may be deducted from your refund, or you may ship the item back on your own. If you purchased Package Protection, please follow the instructions below for further details. The process is as f
What should I do if I did not receive my product but the tracking says it was delivered?
If your tracking information shows that the product was delivered, but you have not received it, there might have been an issue such as the item being left on your porch or possibly received by a neighbor. Please check your surroundings or inquire wi
How long does it take for an order to ship and what happens if there is a delay?
Orders typically take about 2 full business days to be prepared for shipping. If an order is placed right before the weekend or a non-business day, it may take longer for the order to be processed and shipped out. In cases where there is a delay beyo
What can I do if my discount code is not working?
If you encounter issues with a discount code not working, please try to apply the code again and check out as usual. If the code still does not work, reach out to us for assistance. We may need to issue a new code or assist you with resolving the pro
How can I check the status of my return?
Once your returned item has been received and processed by us, we will issue a refund to your original payment method. You can follow your return using the tracking number provided when you sent back your item. If you have any questions regarding the