What is the process to claim a warranty for a damaged product?Updated 8 months ago

To claim a warranty for a damaged product - Click Here 👉 Start A Warranty Claim  👈. 

Please be prepared to provide the following: 

• Item Number/Model Name
• Item color
• Reason for warranty
• Pictures of damage 
• Proof of purchase (this may be waived depending upon circumstances).
• A check made payable to American Traveler Inc. with the RA# written on the memo line.

After reviewing your submission, if approved, we will provide you with a Return Authorization number (RA#) and address to mail your check. 

Once we receive your check, we will process your warranty claim and send you a replacement item. 

Please note that shipping fees may apply, and we may not ship outside the U.S. 

Defective Parts: 

For any defective pieces such as a buckle or strap, send an email here 👉 CONTACT US.

If parts are available we will only send the replacement part instead of a full product replacement. Always remember to confirm the shipping address, especially if you are located at military or special installations.