What should I do if I did not receive my product but the tracking says it was delivered?Updated a year ago
If your tracking information shows that the product was delivered, but you have not received it, there might have been an issue such as the item being left on your porch or possibly received by a neighbor. Please check your surroundings or inquire with neighbors to see if they might have picked up the package for you. If you cannot locate the package, please get back to us with your concerns.
ROUTE CUSTOMERS
ROUTE customers. Please log into your ROUTE account and place a claim there. If you need further assistance with ROUTE claims please let us know or you can CLICK HERE FOR ROUTE and you will be directed to their site for assistance.