Didn't find an answer on this page? Email us for further assistance.

Become A Wholesaler

Highland Tactical

<h3 id="lost-packages"><strong>Lost packages</strong></h3><p>Did you purchase package protection or unlimited return service at check out? If so see below for REDO Customers. If your order shows delivered, please contact your neighbors or family members to see if they received your product by accident. We are not responsible for the delivery of the item once it is in the hands of the carrier. Please reach out to the carrier directly for assistance.&#xA0;</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please visit our <a href="https://hltactical.com/pages/contact-us?hcUrl=%2Fen-US" previewlistener="true" rel="noopener noreferrer" target="_blank"><strong>Help Center</strong></a> and report an issue. We will review your request and determine the next step.&#xA0;</p><h3 id="isPasted" style="text-align: left;"><br></h3><p id="isPasted"><strong>REDO customers:&#xA0;</strong>Please log into your <a href="https://hltactical.com/apps/redo/returns-portal/login" previewlistener="true" rel="noopener noreferrer" target="_blank">REDO</a> account and place a claim there. If you need further assistance with <a href="https://hltactical.com/apps/redo/returns-portal/login" previewlistener="true" rel="noopener noreferrer" target="_blank">REDO Package Protection</a> you can <a href="https://hltactical.com/apps/redo/returns-portal/login" previewlistener="true" rel="noopener noreferrer" target="_blank">CLICK HERE FOR REDO</a> and you will be directed to their site so you can place your claim.</p>

Did you purchase package protection or unlimited return service at check out? If so see below for REDO Customers. If your order shows delivered, please contact your neighbors or family members to see if they received your product by accident. We are

What if my package gets lost or arrives damaged?

Shipping FAQ's

How long does it take for an order to ship?

What should I do if I did not receive my product but the tracking says it was delivered?

Shipping Policy

International Shipping

How can I check the status of my return?

I didn't buy my product from your website how do I return my product?

How do I return my product?

Return & Exchanges

Customer Service Phone Number

What can I do if my discount code is not working?

Can I buy replacement parts?

I have a broken buckle or strap, what do I do?

Do you offer law enforcement or military discounts?

How do I make a bulk purchase?

Do you offer discounts for EMS, Firefighters, or industry professionals?

Can I return my order?

How long does it take for an order to ship and what happens if there is a delay?

What is the process to claim a warranty for a damaged product?

I have a buckle and strap that broke, what do I do?

Do I need to register my product for warranty?

Warranty

Frequently Asked Questions

How can I sell Highland Tactical products?

I'm a dealer with your company how do I log into my account?

Wholesale Questions

Returns & Exchanges

Warranty Policy

Warranty, Return & Exchange Policies

My waist strap is too small, do you sell waist strap extenders?

What does the MOLLE-compatible webbing allow me to do?

How many magazines do the included pouches hold?

Are the backpack straps comfortable for extended carrying?

Can I fit other gear in the exterior pockets besides magazines?

What is the overall size of the PRECISION 37"?

What are the key advantages of the PRECISION 37" compared to other tactical rifle bags?

I already own individual rifle cases. Why should I consider upgrading to a double rifle bag?

Can you provide recommendations for maximizing space within the PRECISION 37"?

While the PRECISION 37" features backpack straps, is it also suitable for short-distance carrying using the hand straps?

Can I use a lock for added security?

What is the material of this case? How durable is it?

Is the internal padding customizable, and can it accommodate scoped rifles?

How much does the Precision 37" Rifle case weigh when empty?

Does the detachable pistol case fit inside the main compartment when not in use?

What does MOLLE-compatible mean, and what kind of accessories can I attach?

As a hunter, what other gear should I consider carrying in my rifle case besides the rifles themselves?

I participate in precision rifle or pistol competitions. Will this case work well for my gear setup?

What if my package gets lost or arrives damaged?Updated 8 months ago

Lost packages

Damaged packages